http://www.sun.com/developer-products/java/
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Sun will provide its standard warranty support for Java Workshop. Sun will also provide limited installation support to registered customers at no charge for 30 days or 3 requests, whichever comes first. Customers must register their software in order to qualify for this support. Installation support includes:
Installation support is available worldwide via the Web, phone, fax, or email. Please consult the following list for the numbers or addresses to contact.
http://www.sun.com/developer-products/java/
1-800-786-7638
1-214-446-9423
jws-install@sun.com
http://www.sun.com/developer-products/java/
Consult the Web location or use the auto response email address: jws-phone@sun.com
FAX Number:
1-214-446-9423
jws-install@sun.com
Japan: 0031-11-4293
FAX Number:
1-214-446-9423
jws-install@sun.com
Each request should include your:
Please note that installation support does not cover applet design and programming assistance, applet debugging, network set-up, HTML page creation, consulting support, or assistance with other suppliers' applets or products. Should you need this type of assistance, or if you want support beyond the 30 day free period, you can contact one of our qualified Authorized Support Providers (ASPs). The ASPs offer various support options for fee to meet your needs. For a listing of the ASPs and their support options as well as their areas of expertise, see our Web page:
http://www.sun.com/developer-products/java/
or send email to jws-asps@sun.com
to get an autoresponse email listing
the ASPs for your area.