Java WorkShop Installation Support

Technical information about the Sun Java WorkShop, including answers to frequently asked questions (FAQs), helpful hints and tips for Java applet development, and technical white papers can be found at the Sun Java WorkShop Web site:

	http://www.sun.com/developer-products/java/

You can also visit us on Compuserv by keying in "go sunsoft"

Sun will provide its standard warranty support for Java Workshop. Sun will also provide limited installation support to registered customers at no charge for 30 days or 3 requests, whichever comes first. Customers must register their software in order to qualify for this support. Installation support includes:

  1. Problems encountered while downloading the software.
  2. Questions regarding the installation process.
  3. Advice regarding configurations.
Installation is complete and successful when you are able to successfully execute the Installation Verification Program (IVP).

Installation support is available worldwide via the Web, phone, fax, or email. Please consult the following list for the numbers or addresses to contact.

North America


Web Location:
		http://www.sun.com/developer-products/java/

Phone Number:
		1-800-786-7638

FAX Number:
		1-214-446-9423

Email Address:
		jws-install@sun.com

Europe


Web Location:
		http://www.sun.com/developer-products/java/

Phone Numbers:
		Consult the Web location or use the auto 
		response email address: jws-phone@sun.com

FAX Number:

		1-214-446-9423

Email Address:
		jws-install@sun.com

Asia and the Pacific Rim


Web Location: http://www.sun.com/developer-products/java/
Phone Number: Additional numbers may be added, please refer to the Web site, or send email to: jws-phone@sun.com for the latest phone numbers

FAX Number:

		1-214-446-9423

Email Address:
		jws-install@sun.com

Each request should include your:

If you are currently under a support contract with a Sun Authorized Support Provider, please indicate the name of that provider.

Please note that installation support does not cover applet design and programming assistance, applet debugging, network set-up, HTML page creation, consulting support, or assistance with other suppliers' applets or products. Should you need this type of assistance, or if you want support beyond the 30 day free period, you can contact one of our qualified Authorized Support Providers (ASPs). The ASPs offer various support options for fee to meet your needs. For a listing of the ASPs and their support options as well as their areas of expertise, see our Web page:

	http://www.sun.com/developer-products/java/

or send email to jws-asps@sun.com to get an autoresponse email listing the ASPs for your area.