As part of our Product of the Year package, we ask certain columnists to give their slant -- emphasizing the area that they cover most. Foster is our ombudsman columnist -- he hears when companies screw up on something other than a buggy product (although a buggy product that doesn't get adequate support from the vendor is going to get raked over the coals in Foster's column). So, for the Product of the Year package, Ed names the top vendor in the area of support. Level of satisfaction with a vendors policies and follow-through are key.
Rachel Parker
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