Such a satisfaction survey could also yield the various shades of grey between products, rather than ending up with a single winner. So, on a scale of 1 to 10, rate your satisfaction with a given product or vendor.
Then we'd end up with a list of satisfaction levels, not market share numbers. Heck, even a product with a small market share could end up with a strong satisfaction rating. Which is, I think, what this forum is trying to reflect.
Rachel Parker
Guest Host
For questions or comments, email the Forums Editor